Start by checking the release status in your Kalmori dashboard — it tells you which stage the release is in.
Possible causes
| Cause | What it looks like | What to do |
|---|---|---|
| Submitted too close to the release date | Approved only days before release | Platforms are still processing — allow the typical window. |
| Still under review | Status Pending/Under Review | Wait for the review outcome. |
| Corrections requested | Status Needs Action | Fix and resubmit immediately. |
| Resubmitted late | Approved after release date | The release goes live once processed. |
| Platform still processing | Live on some stores, not others | Normal — stores process independently. |
| Metadata issue on a platform | One store missing after others are live | Contact Support with the store name. |
| Delivery issue | Long time in Distributing/Processing | Contact Support. |
| Store-specific compliance | One store rejected content | Kalmori will contact you with details. |
Some stores live, others not
Each platform processes deliveries independently. A release appearing on one store before another is common and does not indicate a problem.
When to contact Support
If the expected processing window for a platform has passed and your release is still missing, contact Kalmori Music Support with the release title, UPC and the platform name.
